Policies

My Account
Order Status
  • Has my order shipped?

    Click here My Account - Log In to check your order status. 
  • When will my order ship?

    Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click here My Account - Log In to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Orders will ship within 7 business days after confirmation.
  • How do I make a change to my order?

    Please contact customer service at customerservice@currencycoffee.com to make a change to your order. Please note that once an order has begun processing or has shipped, changes can no longer be made.
  • How do I track my order?

    Click here My Account - Log In to check your order status. 
  • My order never arrived.

    Click here My Account - Log In to check your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
  • An item is missing from my shipment.

    Click here My Account - Log In to check your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
  • My product is missing parts.

    Click here My Account - Log In to check your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
  • When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
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Shipping / Returns / Billing
  • How much is my shipping?

    We process all orders within 3 business days and ship within 7 business days.
    Currently we only ship to the US and its territories, as well as any military addresses with a PO Box.
     
    Shipping charges are determined by weight.
     
    LOCAL PICKUP is available for free from Monday thru Saturday 9am-3pm or by appointment. Please choose this option at checkout. You will be notified when your order is ready for pickup.
     
    For all other shipments, shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices, along with pricing.
Return Policy

  • RETURN/REFUND POLICY
Products without a valid Return Merchandise Authorization (RMA) provided by our customer support team clearly indicated in permanent marker on all sides and all parcels of the shipment will be refused upon receipt and returned to sender.

  • LESS THAN 30 DAYS
    During the first 30-days from the order date of the product(s) in question, the purchaser may return all items identified as standard merchandise. Any products not defined within the standard merchandise agreement are not eligible for return and no credit will be issued.
    To initiate a standard merchandise return, please call into our Customer Sales department and sign the Return Merchandise Authorization (RMA) agreement. After the RMA Agreement has been signed and returned to Currency™ Coffee Company, follow the “shipping my repair or return” procedure. Adherence to all procedures in the RMA Agreement and shipping procedures is integral to your return arriving in the same condition as it was sent in.
    STANDARD MERCHANDISE AGREEMENT
    "Standard merchandise” is defined as home espresso machines and coffee grinders unless otherwise noted on the product page. Items outside of the standard merchandise definition are not eligible for return. Items that could be considered non-standard and are not eligible for return include, but are not limited to, items contained within the following categories: coffee, tea, other consumables, commercial espresso, clearance, accessories, parts, coffee brewers, or merchandise.
    If you have questions regarding parts and accessories for compatibility or if they would be a solution to your product(s) please call or email our customer support team prior to purchase.
  • OPEN BOX
    For all items classified as open box, we address these on a case by case basis. Please contact Customer Service. Two exceptions do apply: 1) the return period is 15-days from order date unless otherwise specified in writing at the time of purchase with a Currency™ Coffee Company representative, and 2) a 20% restocking fee will be applied to the credit issued.
     
    PURCHASES, REFUNDS & CREDITS
    SHIPPING COSTS
    Currency™ Coffee Company will not provide any credit or refund for costs associated with shipping.
    PREORDERS
    For product(s) marked with a “pre-order” availability on the product page, the purchasers payment method will be authorized for the full amount for 30-days. This authorization locks in the deal at the time of purchase and reserves the product(s) associated with the order. Prior to shipping, all preorder purchasers will be contacted prior to capturing all funds previously authorized. If the purchaser refuses the preorder at this time, Currency™ Coffee Company will void the authorization on the original payment method and not proceed to ship the order in question.
    STANDARD MERCHANDISE
    Product(s) contained within the standard merchandise agreement within 30-days of the order date will be refunded the amount less the original shipping cost of the product(s) being returned. Refunds are processed in the order in which they are received. After the product(s) have been received by our shipping department, a credit will be applied to the original payment method within 10 business days upon receipt.
    REWARDS
    All rewards points accrued in direct correlation to the returned or exchanged product(s) will be reversed and removed from the purchasing account upon credit to the original payment method. If the rewards points have already been redeemed prior to processing a credit of the order where rewards were earned, the credit will be less the redemption value.
    BUNDLES
    Bundles are defined as purchases made with greater than one product contained on the order with a product code, title, or description containing the word “bundle”. Bundle pricing is contingent upon the total package being present. If 100% of the product(s) contained within a bundle are requested within an RMA, credit will be processed as if it were standard merchandise. After the product(s) have been received by our shipping department, a credit will be applied to the original payment method within 10 business days upon receipt.
    There will be no credit given and no RMA issued if less than 100% of the product(s) contained within a bundle are requested for return/refund.
     
    For additional information, please contact customer service: 413-242-9045. 
  • I received the wrong product.

    If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
  • What are my payment options?

    For payment, we accept:
    Visa
    Mastercard
    Discover
    American Express
    Google Pay
    Apple Pay
    Shopify Pay
    Amazon Pay
  • Do I have to pay sales tax?

    You only have to pay sales tax if your shipping address is located in the same state as our warehouse (Massachusetts).
  • I have a question on my charges.

    Click My Account - Log In to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact Customer Service for assistance.
  • I need a copy of my receipt/invoice.

    Click My Account - Log In to view/print your invoice.
  • When will my credit appear on my account?

    Credits usually take 7-10 business days to appear on your account from the time we receive your product.
  • When will my credit card be charged?

    Your credit card will be charged within 24 hours of order confirmation.
  • International Shipping

    At this time, Currency™ Coffee only ships to the United States (all 50 states), Puerto Rico, Guam, military addresses with a P.O. Box, and all other US territories. 
  • Other
  • How do I contact you?

    We love to hear from our customers!
     
    5 Cheshire Road
    Suite 128/140
    Pittsfield, MA 01201
     
    Phone: 413-242-9045
    Email: sales@currencycoffee.com
    Email: customerservice@currencycoffee.com
     
    Instagram: https://www.instagram.com/currencycoffee/
    Facebook: https://www.facebook.com/currencycoffee/
    Twitter: https://twitter.com/CurrencyCoffee
    Pinterest: https://www.pinterest.com/currencycoffee/
    YouTube: https://www.youtube.com/channel/UCy06nC8TAgijSxJCO0QhDLw
     
  • How do I find a product?

    There are two ways to find a product:
    1) type a keyword into the search bar (magnifying glass in top right)
    2) use the drop-down menus at the top of the home page
    If you need further assistance locating a product, please contact Customer Service.
  • How do I navigate the website?

    To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our home page. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
  • Privacy Policy

    Privacy Policy
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    What information do we collect?
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    • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
    • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
    • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
    • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
  • How do we use your information?
  • We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
    • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
    • To allow us to better service you in responding to your customer service requests.
    • To quickly process your transactions.
    • To administer a contest, promotion, survey or other site feature.
    • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
  • How do we protect visitor information?
  • We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
  • Do we use "cookies"?
  • Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
  • We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
  • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
  • Do we disclose the information we collect to outside parties?
  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include The Biz of Coffee, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
  • However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
  • How can you opt-out, remove or modify information you have provided to us?
  • To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
  • To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
  • Third party links
  • In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
  • Changes to our policy
  • If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.
  • Questions and feedback
  • We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
  • Online Policy Only
  • This online privacy policy applies only to information collected through our website and not to information collected offline.
  • Terms and Conditions
  • Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
  • Your consent
  • By using our site, you consent to our privacy policy.
  • Security

    This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.